Zero Tolerance Policy

Our policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Violence and aggression code

Newbyres Medical Group will not tolerate violent or aggressive behaviour towards its staff. We consider the following behaviour unacceptable -

• Use of threatening/abusive/obscene language
• Offensive remarks of a racial, sexual or personally derogatory nature
• Threatening or aggressive gestures and or actions
• Excessive noise which is obtrusive to others in the vicinity
• Damage to property
• Theft
• Spitting
• Inappropriate behaviour involving alcohol or substance misuse

Any person acting in an unacceptable manner will be asked by a member of staff to stop, if they do not comply with this request they will be reported to the partners. If they continue to behave in an unacceptable manner they will be removed from the practice list.